Rectifying defects predictably (case study)

By James Lea

Challenge

  • Diagnosing and fixing software faults on critical path
  • Work volatile and difficult to plan

What we did

  1. Get the data
  2. Analyse - generate insights on rework and waste
  3. Gain team buy-in: workshop to find solutions
  4. Enter improvement loop; exploit quick wins

Outcome

image Complex product fault fix

Benefits

  • Predictable delivery
  • Project back on track