Ensuring quality through review (case study)

By James Lea

Your customers demand high quality product; this is a short case study on how we use data to inform document reviews.

Challenge

  • High volume of documents to review
  • Volatile and uncertain: some reviews quick, others slow

What we did

  1. Collect data
  2. Analyse the correlations; generate insights
  3. Improve processes; set clearer expectations to team

Outcome

image Review comments per page

image Review effort per page

Benefits

  • Better quality work into review
  • Greater certainty
  • On-time delivery